The Village of Hinsdale has partnered with a new payment processor, Tyler Payments, to create a new online payment portal with added options, a more user-friendly experience and a 24/7 IVR (interactive voice response) system for automated phone payments.
The new processor is expected to go live today, Jan. 30. When it does, all village hall in-person credit/debit card payments (including but not limited to water bills, building permits, license and other fees) and online credit/debit card payments and electronic checks (e-checks) will be processed by the new processor. A service fee will apply, which will be collected directly by Tyler Payments. The village will not receive any fees.
The second phase will be the introduction of IVR payments, which is anticipated in mid- to late-February. Customers will be able to make payments over the phone using this automated system.
Tyler Payments will charge the following service fees per transaction.
• credit and debit cards — 3.25 percent of transaction amount, with a $2.50 minimum fee
• e-check payments — $ per transaction
• IVR (automated phone payments) — 50 cents per transaction, in addition to the service fees noted above
